Return Policy

We recommend that all goods are checked and you inform us within 24 hours of delivery to ensure that we have adequate time to replace anything that is not satisfactory or incorrect. It is important to notify us within 24 hours as we always get extra insurance when delivering our products so in that case if there is any damage in transit we will be in a position to discuss that with our delivery insurance provider. In case we don’t hear from you within 24 hours of receiving the item, we will assume that you have received the item in perfect condition, and you are happy with it.

Please do inform us in writing with photographs in case the product is faulty which is very unlikely to replace it with the new product at contact@coppersmithcreations.com. You have 14 days to inspect the goods for any faults or damage for returns and refunds from the day of the delivery.

If you damage such as dent it or scratch the Copper Kitchen Sink while installing or during taking it inside the building etc. it will not be considered as manufacturing or construction defect so that’s why you have to notify us within 24 hours or receiving the sink if you notice any damage. If any damage is not reported within 24 hours of receipt of item, then we will assume that you are happy with the product and in that case manufacturing or construction defect warranty is only limited.

The customer will pay the charges in case of a return where the product is not faulty and not incorrect including any return collection charges+ delivery charges even if the product is offered with free delivery (Please look at our delivery charges) or you can arrange a return by your chosen courier with appropriate insurance at your cost and the delivery charges will be deducted from your refund.

The product should be returned with original invoice.
The items must be returned unused, well packed and in re-sell-able original condition, including the original retail packaging. If the packaging is damaged and not usable again a fair amount will be deducted from the refund.

You should notify us within 14 days of delivery if your goods are damaged/ incorrect, after this time we will not able to provide a refund for these items.
Once the item has been installed/fitted/attempted to be fitted it is deemed that you have accepted those goods and we will not be able to replace the goods as “damaged in transit” or “faulty” or accept returns.

Customized, made to order or bespoke products orders cannot be canceled as these products are exempt from the right to cancel under the consumer protection (distance selling) regulations 2000.

If we are unable to deliver the goods due to the unavailability of the delivery service in your area we will contact you via email or phone to discuss further options or if additional delivery charges to our standard rates are required we will inform you via email or phone to discuss further options.

If you buy some item from us that are listed with reduced price due to some minor imperfections, the products would not be returnable on the grounds of those imperfections as we assume you have read through the product description thoroughly and are willing to buy that product at a lower price but with some minor imperfection.

If you accept a part refund for any damages or defective product then it voids the warranty/ guarantee for any replacement of the product or any further compensation of any sort as you are buying/ accepting the product as it is.

Brass & Copper products change colour in time and with interaction with different substances that might contain chemicals such as bleach.

If your bathtub or sink change in color over time or with the use of strong chemical substance, it can’t be refunded.

Coppersmith Creations has stood out since our inception for the quality and reliability of our products and services. At Coppersmith Creations, ensuring the best possible quality is a priority and a strong corporate value.

www.coppersmithcreations.com
www.coppersmithcreations.co.uk
www.coppersmithcreations.in

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