Please read our terms and conditions and privacy policy before ordering any products from us.
You should understand that by ordering any of our products you agree to be bound by these terms and conditions.

Terms And Conditions

Trade Partnerships

We offer a discount for all trade orders. Please get in touch at contact@coppersmithcreations.com to discuss it in detail. We look forward to having a long-lasting business relationship with you.

Prices and Payment

The Price of our products are written on the Website. All our price are in USD and includes taxes. Your order will only be delivered once we receive the payment in our account. If the delivery address is outside the USA. the buyer is liable for delivery charges and any other duty/charges in the delivery country.
In the event a product is listed at an incorrect price due to typographical error, taxes/duty changes, we shall have the right to cancel/refuse any orders listed at the incorrect price, whether or not the order has been confirmed. We will notify you via an email regarding this.
We accept all major credit/debit cards including MasterCard, Visa and Paypal. On the order you must provide us with your exact billing address and telephone number (if providing landline no. please include the area code) – the address and phone number should be same as it is with your bank for debit and credit card or same as your Paypal account(if making payments via Paypal). Any Incorrect information will cause a delay or may result in cancellation of your order. Your order will only be processed once we receive the payment.
We also accept cheques, please contact us at contact@coppersmithcreations.com for making payments by cheques and your order will only be delivered once we receive the payment in our account.

Delivery Charges

All prices on our website are exclusive of delivery charges, unless otherwise stated, and will be added to the price of the products at the time of checkout.

Delivery Schedule

We will try our best to despatch and deliver your product as early as possible but Delivery times for some products can vary. We will contact you regarding your delivery to confirm a date. It can take from 5 days to 4 weeks to deliver your product. In no circumstances shall we be liable for any delay in delivery or loss arising from it, however caused. Time shall not be of the essence of the contract.
Goods can only be delivered to the customer’s delivery address (they cannot be left with a neighbour or anywhere other than the delivery address given at the time of purchase) and must be checked and signed for. The Carrier may also ask to see identification before leaving the goods, (to protect us from any type Credit Card fraud).
Standard Pallet Delivery for bathtubs/bigger items is a road side one man service, and assistance may be required from the customer. When goods are offered for delivery by us, our obligation is limited to delivery as near to the site as safe hard road and vehicle size permits within the law. You are responsible for providing, free of charge, the labour required to unload and stack your goods. we advise you to arrange 2 able men for bathtubs and other heavy products. Our delivery drivers and any other accompanying person(if any) are not authorised to enter your premises. We strongly recommend you do not book any installers until the goods have been received by you. We will not be liable for costs you incur due to non-delivery/ late delivery of goods or your engagement of fitters and traders.
Note: – If you fail to accept delivery of goods on the date of delivery or fail to give us sufficient / specific delivery instructions for any reason for the date agreed for delivery, then we reserve the right to charge you delivery charges paid by us to our delivery company even if we have offered you free delivery.

Returns and Refunds

We recommend that all goods are checked and inform us within 24 hours of delivery to ensure that we have adequate time to replace anything that is not satisfactory or incorrect. It is important to notify us within 24 hours as we always get extra insurance when delivering bathtubs so in that case if there is any damage in transit we will be in a position to discuss that with our delivery insurance provider. In case we don’t hear from you within 24 hours of receiving the item, we will assume that you have received the item in perfect condition and you are happy with it. Please do inform us in writing with photographs in case the product is faulty which is very unlikely to replace it with the new product at contact@coppersmithcreations.com. You have 30 days to inspect the goods for any faults or damage for returns and refunds from the day of the delivery.We will not be responsible for any change/ damage in coating/ playing of the bath/ sink if it’s not reported to us when you receive the bath as this can be affected by how to use or clean the product and can be damaged if not used properly or stored properly.If you damage such as dent it or scratch the bathtub while installing or during taking it inside the building etc. it will not be considered as manufacturing or construction defect so that’s why you have to notify us within 24 hours or receiving the bathtub if you notice any damage. If any damage is not reported within 24 hours of receipt of item, then we will assume that you are happy with the product and in that case manufacturing or construction defect warranty is only limited to any leakage in the case of bathtub or sink.The customer will pay the charges in case of a return where the product is not faulty and not incorrect including any return collection charges+ delivery charges even if the product is offered with free delivery (Please look at our delivery charges) or you can arrange a return by your chosen courier with appropriate insurance at your cost and the delivery charges will be deducted from your refund.
The product should be returned with original invoice.The items must be returned unused, well packed and in re-sellable original condition, including the original retail packaging. If the packaging is damaged and not usable again a fair amount will be deducted from the refund.You should notify us within 30 days of delivery if your goods are damaged/ incorrect, after this time we will not able to provide a refund for these items.Once the item has been installed/fitted/attempted to be fitted it is deemed that you have accepted those goods and we will not be able to replace the goods as “damaged in transit” or “faulty” or accept returns.
Customised, made to order or bespoke products orders cannot be cancelled as these products are exempt from the right to cancel under the consumer protection (distance selling) regulations 2000.If we are unable to deliver the goods due to the unavailability of the delivery service in your area we will contact you via email or phone to discuss further options or if additional delivery charges to our standard rates are required we will inform you via email or phone to discuss further options.If you buy some item from us that are listed with reduced price due to some minor imperfections, the products would not be returnable on the grounds of those imperfections as we assume you have read through the product description thoroughly and are willing to buy that product at a lower price but with some minor imperfection. If you accept a part refund for any damages or defective product then it voids the warranty/ guarantee for any replacement of the product or any further compensation of any sort as you are buying/ accepting the product as it is. Brass & Copper products change colour in time and with interaction with different substances that might contain chemicals such as bleach.

If your bathtub or sink change in colour over time or with the use of strong chemical substance, it can’t be refunded.

If you are collecting your bath and have checked it at the time of collection, we will not be responsible for any damage in transit.

Finish & Colour

The finish or the colour of the baths & sinks can vary with what is shown in the photographs on website as it can be affected by lighting conditions while taking the photographs. Bespoke made items can’t be returned. If you are just returning the item on the basis that it’s not according to your choice or liking you will be liable to pay the return charges and delivery charges will also be deducted from the amount paid even if it’s offered with free delivery.

Cancellation of an Order

Orders can be cancelled by emailing at contact@coppersmithcreations.com within 48 hours after placing the order. We will respond to your request by email and confirm that your order has been cancelled or has already been despatched. If you do not receive an email from us, then your order has not been cancelled and already been dispatched.
Orders that are cancelled after despatch by us are subject to any return collection charges+ delivery charges even if the product is offered with free delivery (Please look at our delivery charges) or you can arrange a return by your chosen courier with appropriate insurance at your cost and the delivery charges will be deducted from your refund. The product should be returned with original invoice.

Extent of Liability

We are not liable to you or any third parties for any loss or damage which may occur as a result of any breach of this contract. In any event, the liability held by us as a cause of our negligence will not exceed the invoice value of the goods. We are not held liable for any damage that may occur through the use of our website and we make every effort to ensure that this website is safe for all users to utilise. We will not be liable for any legal fee or costs incurred by you( the customer) unless we are notified in advance that you are going to take a legal action and discussed about a solution to the problem over our email contact@coppersmithcreations.com
In any case the reimbursement will not be more than your purchase value of the item which was bought by you from us.

Proper law

Every contract to which these conditions apply shall be construed and operate as contract and in accordance with American Law. All disputes shall be submitted to the jurisdiction of the US Courts.

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